Philip Morris International
City of Cape Town
Be a part of a revolutionary changeAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business - and building our future on one clear purpose – to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly new directions. ‘Consumer Life Sciences’ is a completely new part of our business, built to pioneer new products as we strive to build our smoke-free future. We’re PMI’s connection with customers, turning our understanding of different markets and customer motivations into effective marketing and commercial strategy.
We’re driving forward our revolution. If your skills are in business management, economics or marketing, there’s no better place to work right now. We have the resources and the people power to succeed. Our culture is creative, collaborative, flexible and dynamic, with a refreshing lack of hierarchy. If you’re adaptable and comfortable with ambiguity, you’ll find so much freedom here to craft your future and endless opportunities to develop. Your ‘day to day’ The Market Research function creates economic advantage for Philip Morris International by enabling decision makers to act on a consistent and insightful understanding of consumers. As PMI amplifies its transformation to a consumer-centric organization, the Market Research function is becoming strategically important and we’re currently looking for an experienced and talented data analytics and insights professional to join the team in South Africa. The Market Research Lead will actively contribute to the development of PMI brands from a consumer standpoint. The role will be responsible to generate and contextualize consumer and market insights and translate those into actionable business strategies and relevant innovation for PMI consumers. The successful candidate will lead the design, implementation and analysis of market, consumer and brand data gathering, analysis and reporting in the Southern African and IOI markets with a significant influence on setting strategic direction for commercial programmes. They will be responsible for defining business information needs and implement leading edge marketing research practice to deliver actionable, cost effective insight and create sustainable competitive advantage, whilst proactively driving the utilisation of market intelligence and in-house as well as external data to affect the attainment of business objectives & support consumer centric & innovation focused orientation. Principle Accountabilities includes:-Design and implement research studies to help the markets achieve the business objectives; lead the analysis and interpretation of results; present key findings and recommendations to regional management team-Specifically, drive the market research process through optimising research briefs, supplier choice, methodologies and analyses to ensure that PMSA only receives work of the highest quality from leading edge agencies in a cost effective manner-Drive data extraction, analysis and synthesis that focuses on strategic priorities-Conduct real time market level analyses to generate consumer insights for Commercial, Consumer Journey and Channel teams using consumer feedback via internal systems. This will be used to create root cause analyses to build hypotheses that feed in to actions / further research /FFWD projects.-Keep abreast of the latest innovations in research and analytics to ensure the most relevant and advanced methodologies are used to facilitate the collection of actionable consumer and brand knowledge-Assist HOF in the development and execution of an annual Marketing Research Plan that is focused on key business objectives; optimising relevance and impact of market information across the business -Together with HOF, define and prioritise short & medium term information needs with commercial management -Drive the identification of information gaps & insufficiently utilised information-Develop, maintain and prioritise the research plan-Manage the Market Research budget in line with evolving business priorities & identifying savings opportunities-Actively engage the head office and the regions through provision of data and research results to assist in sound business decisions and to foster understanding of how research can benefit the business-Effectively collaborating, sharing and transferring knowledge, skills and experiences to other affiliates and to PMI Senior Management through working closely on cross functional research programs to inform SAF and international information requirements-Coach and guide internal customers on understanding and utilisation of Market Research outputs-Proactive analysis and presentation of actionable, strategically focused, evidence based recommendations-Drive the monitoring and evaluation of business activities Who we’re looking for:-Tertiary Qualifications in Marketing, business, mathematics, statistics and advanced analytics. Experience with behavioral economics or economics are also advantageous. -Post graduate qualifications in the above are highly regarded.-Minimum 7 years in a consumer insights, analytics role or similar environment. Agency as well as client side experience would be preferred. -Demonstrated experience conceptualizing analytics/research based solutions to business problems.-Demonstrated experience making actionable strategic recommendations from large data sets.-A high level of comfort with Microsoft Excel, Power Point and similar software is necessary. Experience working with SQL and data visualization (e.g. Power BI, Stratifyd, Tableau) is preferable. Experience with text analytics, coding (Python/R), process mining, b2c customer oriented metrics is a plus-Attention to detail is expected for example, to spot data errors and ensure reliable reporting to Management-Communication & influencing skills will help to deliver against objectives in a dynamic matrix organization-Storytelling (balancing between insights and actionability in a compelling, clear and impactful way) and manifested managerial talent is a strong plus-Passion for understanding what adult consumers think and feel throughout the Consumer Journey and ability to build the empathy is a must-Lean & Agile mind-set - comfortable with FFWD and Test2Learn principles-Comfortable with travelling locally as well as globally, as required What we offer Our success depends on the all people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:-Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.-Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.-Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.-Take pride in delivering our promise to society: to improve the lives of a billion smokers.To join our growing team…. “PMI is an equal opportunities employer. We welcome applications from all members of society irrespective of age, race, disability, sexual orientation, gender identity or expression, ancestry, religion or belief, or any other characteristic protected by applicable laws, regulations and ordinances. PMI is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”