Quality Assurance Specialist

Quality Assurance Specialist

22 Nov
|
IQbusiness South Africa
|
City of Johannesburg

22 Nov

IQbusiness South Africa

City of Johannesburg

The Quality Assurance Specialist will ensure that all content is accurate, easy to follow, fit for purpose, and free of error, omission, inconsistency, and repetition.





Key Responsibilities and/or output areas include, but are not limited to:



- Draft quality assurance policies and procedures

- Interpret and implement quality assurance standards

- Devise procedures for recording and reporting quality data

- Document internal audits and other quality assurance activities

- Investigate customer complaints and non-conformance issues

- Collect and compile statistical quality data

- Analyse data to identify areas for improvement in the quality management system







- Prepare reports to communicate outcomes of quality activities

- Responsible for document management systems

- Assure ongoing compliance with quality and industry regulatory requirements

- Key quality assessment criteria:

- Language: Spelling, grammar, punctuation, consistency

- Comprehension: Content is easy to understand, follows a logical flow

- Readability: Tone (active vs passive), wording (plain language vs jargon), aligned to target audience

- Legibility: Page layout is correct, font sizes are legible, visible and consistent, unnecessary spacing is avoided, text should not overlap images, sentence structure and positioning

- Usability: Where applicable navigation buttons, pop-ups and links function accurately, images/buttons used are standardised, seamless navigation

- User experience: Where applicable assess the high-level user experience





Requirements



- 2+ years’ experience in Quality Assurance within a project context

- Knowledge of tools, concepts, methodologies and processes of quality assurance

- Understanding of organisational structure and function and how to implement business processes and systems

- Basic understanding of codes, policies, regulations and procedures relating to the organisation

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