Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
To provide high quality professional, operational and administrative support services to the Scheme and to assist in the smooth and professional management of the Schemes whilst ensuring good governance.
WHAT YOU'RE GOING TO DO
To provide administrative support services to the Scheme Manager for the purposes of assisting the Scheme Manager with the smooth management of the medical scheme
Co-ordination of reports and data requests with the Internal Stakeholders and IT Department
Regular follow-up to ensure that requests are delivered timeously and that all stakeholders are kept updated on the progress.
Compiling and summarising information regarding the medical aid funds under administration, e.g. administration fees, service level measurements, business partner contracts, etc.
Understanding of the Scheme Rules, Service Level Agreements as well as the entire contract between the organisation and the Scheme.
Managing Daily, Monthly and Quarterly reports deadlines.
To provide operational support to the Scheme Managers in respect of the Schemes managed by that particular Scheme Manager.
To have a general knowledge of the rules, benefits and contribution tables of the Schemes.
To assist the Scheme Manager at an operational level in the effective managing of the Scheme by understanding service level requirements and measurements within each department.
To schedule all internal and external operational meetings for the Schemes where applicable.
To prepare Agendas and meeting documents for the relevant operational meetings of the Schemes.
To provide the Scheme Manager with feedback regarding operational investigations undertaken and breakdowns in service levels and to make recommendations for action.
Manage and escalate queries received from the Scheme to be resolved by MH.
Maintaining a constructive relationship with the scheme and SPN.
Extensive internal liaison within the MH operational functions to ensure synergy between the Scheme's objectives and MH operations.
Coordinate SOP’s (Standard operational processes) in line with the Scheme & SPN rules
WHAT YOU'LL NEED:
Matric or an equivalent qualification
Tertiary qualification would be advantageous (in a related field)
Minimum of 5 years in a client relationship management environment
Minimum of 3 years in a medical aid administration environment
Understanding the GEMS model will be an advantage.
Strong communication skills (verbal & written)
Good negotiation skills
Strong people management skills
Drive for Results
Leads Change and Innovation
Motivating and Inspiring Team
Motivating and Inspiring Team
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
MORE POINTS TO PONDER
Should you not be contacted within two weeks, please consider your application unsuccessful.
We reserve the right not to fill the vacancy.
Psychometric Assessments will be part of the selection criteria.
Shortlisted candidates will be subjected to the following statutory checks:
Only on-line applications submitted via our careers page will be considered.
Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.
Please submit your application via our Careers page on www.momentummetropolitan.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
26 November 2020
[email protected] (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV's will be accepted. Only online applications submitted via our Careers page will be considered.)
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply.