Senior Clerk: Complaints B5

Senior Clerk: Complaints B5

01 Aug
|
AVBOB
|
Pretoria

01 Aug

AVBOB

Pretoria

Company



AVBOB





Reference #



113SNCL06





Published



31/07/2020





Contract Type



Permanent





Salary



Market Related





Location



Pretoria, Gauteng, South Africa





Introduction



AVBOB, Africa's Largest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for: SENIOR CLERK COMPLAINTS (B5)





Job Functions



Administration





Industries



Insurance





Specification



Investigate the complaint within AVBOB’s complaints resolution procedure.

Keeping accurate record of the complaint investigation.

Handling of enquiries relating to complaints.

Compiling reports and statistics.

Liaison with different stakeholders to resolve the complaint.







Administration and completion of remedial action relating to the complaint





Requirements



QUALIFICATIONS REQUIRED FOR THE POSITION:

Grade 12.

Sound knowledge of insurance legislative requirements will be an advantage.



EXPERIENCE REQUIRED FOR THE POSITION:

2 - 3 Years extensive insurance experience.

2 – 3 Years investigation experience will be an advantage.



SKILLS REQUIRED FOR THE POSITION:

Excellent written and verbal communication skills.

Computer literacy (Excel, Word and E-mail).

Client service orientated.

Ability to fit in and function in a team.

Ability to work independently and show initiative.

Ability to work under pressure and still be effective.

Effective planning and time management skills.





Job Closing Date



07/08/2020