27 Oct
Hollywoodbets
Umhlanga
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.
We have an amazing opportunity for a Team Leader (Outbound) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the daily management of the Outbound Sales team,
ensuring that daily/monthly sales targets are achieved by all TM's consistently. The Outbound Sales Team Leader follows the internal control procedures in relation to the telephonic betting experience and tracks performance respectively.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Matric
- Call Centre / Outbound Sales experience.
What You'll Do For The Brand:
- Responsible for driving performance to ensure Daily/Monthly targets set are achieved
- Ensure compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to procedures and corrective actions.
- Work closely with internal audits to continuously understand where potential risks are.
Address these risks and ensure that appropriate interventions are proposed/implemented in order to mitigate risks.
- Ensure that the team displays good customer service/sales principles in their dealings with customers and other internal team members/departments/branches
- Ensure the department is optimally always staffed
- Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be pro-active in managing and highlighting potential concerns.
- Ensure that the company brand and image is promoted through excellent customer service
- Conduct regular effective coaching sessions to develop sales agents
- Develop an action plan to increase performance and productivity for under - performing TM's
- Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls
- Identify ways in which to increase motivation and teamwork and to foster a positive work environment
- Conduct regular effective team meetings to keep team always informed
- Review training needs continuously
- Conduct performance reviews with team members
- Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required
- Provide daily reporting analysis highlighting performance and stats of all TM's
- To ensure proper, transparent communication between departments in order to provide accurate information to team such as promo's & marketing
- Provide constant feedback on call structure and closing skills by listening to live calls as well as conducting side by side coaching sessions
- This is a position of trust and high ethical standards are expected within this role
- Any other ad hoc duties that might be required
What You'll Bring To The Team:
- Good communication and interpersonal skills
- Must have a strong sense of a customer focus and sales.
- Betting knowledge
- Must have strong sense of accountability
- Excellent coaching skills
- Focus driven whilst demonstrating exceptional attention to detail.
- Able to follow process in order to ensure high quality output.
So, are you ready to level up,
learn, and perform at your best? Apply now!
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
▶️ Team Leader (Outbound)
🖊️ Hollywoodbets
📍 Umhlanga