26 Oct
Believe Resourcing
Cape Town
Job Title: Vice President of Quality ExcellenceLocation: Cape Town, South Africa
About the Company:Join a leading global analytics and digital solutions company that partners with top-tier clients around the globe, to drive business outcomes and foster growth. The company prides itself on its core values of innovation, collaboration, and excellence, providing solutions that make a significant impact across various industries, including Insurance, Healthcare, Banking, and Retail.
Role Overview:The organisation is seeking a dynamic Vice President of Quality Excellence who embodies a commitment to quality in a BPO environment.
This pivotal role will focus on enhancing operational performance and delivering exceptional value to clients through innovative quality management strategies.
Why Join the Company?In addition to a competitive salary and generous bonus structure, the organisation offers private healthcare, income protection insurance, and a rewarding pension plan. They promote a diverse and inclusive work environment, fostering a culture of collaboration and respect.
Key Responsibilities:
- Quality Strategy Development: Lead the creation and execution of process improvement strategies that align with client priorities and drive value delivery.
- Team Leadership: Build and nurture a high-performing Quality Excellence team, fostering engagement and professional development.
- Client Relationships: Cultivate strong partnerships with internal and external stakeholders to identify improvement opportunities and implement transformation initiatives.
- Performance Management: Develop diagnostic toolkits and best practice solutions to enhance quality assurance delivery while ensuring cost-effectiveness.
- Cultural Leadership: Champion a culture of quality and continuous improvement within the organisation, ensuring independence in Quality Performance reporting.
- Key Qualifications:
- Proven experience in a quality-focused leadership role within a BPO setting, demonstrating a deep understanding of quality assurance and process improvement.
- Strong knowledge of quality systems (ISO, COPC) and operational planning.
- Proficiency in quality analysis tools (Minitab, MS-VISIO) and call recording systems.
- Exceptional communication and project management skills, with a strategic and analytical mindset.
- Ability to coach and develop talent while driving team engagement and retention.
▶️ Vice President of Quality Excellence
🖊️ Believe Resourcing
📍 Cape Town