23 Oct
MTN
Johannesburg
We at MTNSA are a purpose and value-led organisation.
At MTNSA, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation,
improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Position Overview
The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit.
The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives. They drive initiatives to optimize operational readiness, improve response times,
and foster a customer-centric culture.
Further, they refine processes to minimize disruptions and enhance service reliability and implement strategies to ensure teams are prepared to meet customer needs and drive continuous improvement.
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