24 Oct
Red Ember Recruitment
Cape Town
Red Ember Recruitment is looking for a Forecasting and Scheduling Analyst, in Cape Town, working as part of our Client's Performance Team, and dedicated to a specific campaign, you will undertake resource planning activities across the long-, medium-, and short-term time frame. You will be responsible too ensure the creation of accurate plans, and the optimal use of resources, to deliver sales, financial, and service level targets.
Resource planning activities:
Produce, and continually refine, business level capacity plans that reflect the campaigns latest sales plans, operating model strategy, productivity aspirations, and target service standards.
These will be prepared through regular interaction with the campaigns Management Team, utilising available Finance and Marketing inputs, and through tracking historical actuals.
These plans should ensure that performance standards are achieved all year round, with any risks being escalated, and mitigating actions proposed.
Run scenario planning, and make resourcing recommendations, that drive the most value out of the inhouse and the clients operation.
Create demand forecasts, for all customer interaction channels, at a weekly, daily, and interval level (where required).
Produce optimal shift patterns, to ensure the best possible coverage is delivered, while adhering to any relevant employment legislation and considering colleague work-life balance
Work with the Operational teams to ensure that ‘out of office' shrinkage (e.g holidays) and ‘in office' shrinkage (e.g. breaks, briefings) are effectively planned in line with demand profiles.
Monitor, and drive, real-time performance (within the clients Company) ensuring that the right people, are in the right place,
at the right time to maximise productivity.
Work in close collaboration with the campaigns real-time team, to deliver a ‘one team approach', and to drive the right performance outcomes across multiple work types and customer groups.
RequirementsPrevious experience of similar WFM roles
Working knowledge of Microsoft Excel
Strong numerical and analytical skills
Exceptional communication and relationship management skills
Matric
South African Citizen
Desired Skills:
- Numerical
- Analytical
- Excel
- WFM role
- Forecasting scheduling analyst
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation.
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation.
Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it's an opportunity for long-term growth, and can bring companies a competitive advantage in their industry.
Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products,
as well as vast experience supporting various other products and industries.
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.
▶️ Forecasting and Scheduling Analyst at Red Ember Recruitment (PTY) Ltd - Western Cape, Cape Town
🖊️ Red Ember Recruitment
📍 Cape Town