24 Oct
Sa Commercial (Pty
Cape Town
Italian Customer Service Agents Required In Cape Town to Start ASAP!!
If you are Italian -speaking & passionate about exceptional Customer Service, then we would like to hear from you!
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond to a defined a range of customer queries or inquiries to deliver appropriate,
accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Italian language skills (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Technical abilities
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience