24 Oct
Isilumko Staffing
Johannesburg
Join a leading financial services organisation committed to delivering exceptional client experiences across Global Markets.
We pride ourselves on our innovative approach and dedication to service excellence.
Position Overview : We are seeking a dynamic Client Experience II professional to enhance our service and execution in the Global Markets space.
This role will primarily focus on equities and support our diverse client segments, ensuring a seamless trading experience while maximising revenue and client satisfaction.
Key Responsibilities :
- Client Support : Serve as the primary contact for client requests, inquiries, and complaints, fostering strong relationships through effective communication and responsiveness.
- Trade Support :
Handle daily business checks, fund manager reporting, trade allocations, invoicing, reconciliations, and settlements, ensuring compliance with all regulatory requirements.
- Collaboration : Work closely with Sales, Product, and other teams to meet Service Level Agreements (SLAs) and understand client needs.
- Strategic Contributions : Support the achievement of strategic objectives to grow Global Markets business and optimize platform utilisation.
- Continuous Improvement : Monitor client insights to recommend product enhancements and improve service delivery.
- Risk Management : Adhere to CIB's risk policies and procedures to ensure compliance across all activities.
Qualifications :
- Education :
- Education :
- Required : Bachelor’s degree in Business Commerce or Finance and Accounting
- Preferred : Familiarity with BDA, IPS, Shareforce systems
- Experience :
- Required : 1-2 years in a client-facing role within financial services, strong knowledge of asset classes, market trends,
and regulatory environment.
- Preferred : 3-4 years of experience in Operations, Services, or Client Experience roles.
Key Competencies :
- Behavioral : Team working, decision-making, composure under pressure, and generating ideas.
- Technical : Strong understanding of client retention, servicing, and local market knowledge.
▶️ Operations Control Manager (Corporate Investment Banking) - 24 month contract
🖊️ Isilumko Staffing
📍 Johannesburg