23 Oct
Language Recruiters
Cape Town
Are you passionate about travel and eager to kickstart an exhilarating career journey? Look no further! A prominent travel and hospitality company invites you to seize an exciting new career opportunity as a Dutch-speaking Online Travel Support Agent in Cape Town, South Africa. Join our team and play a pivotal role in crafting unforgettable travel experiences for our customers, all within a supportive and inclusive work environment. If you’re enthusiastic, customer-focused, and ready to soar to new heights in the travel industry, this job is tailor-made for you!
Your key job responsibilities as the Dutch speaking Online Travel Support Agent in Cape Town, South Africa:
- Deliver exceptional customer support across multiple online channels, including email, chat, and social media, ensuring prompt and personalized assistance
- Assist travellers with a wide range of inquiries, including booking changes, flight arrangements, hotel reservations, and general travel-related questions
- Provide expert guidance on travel itineraries, destinations, and accommodation options, tailoring recommendations to meet the unique needs and preferences of each customer
- Resolve customer issues and concerns efficiently and empathetically, maintaining a positive and professional demeanor throughout the interaction
- Stay abreast of company policies, procedures, and travel industry trends to provide accurate and up-to-date information to customers
- Collaborate closely with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience
Requirements for this Dutch speaking Online Travel Support Agent job in Cape Town, South Africa:
- Fluency in Dutch,
with excellent written and verbal communication skills
- Strong communication skills in English to effectively engage with international customers
- Passion for travel and a comprehensive understanding of popular travel destinations
- Customer-centric mindset with exceptional problem-solving abilities
- Ability to thrive in a fast-paced environment and adapt quickly to changing priorities
- Previous customer service experience, preferably in the travel or hospitality industry
- Proficiency in using computer systems and online booking platforms
- Flexibility to work in shifts, including weekends and holidays
▶️ Dutch speaking Online Travel Support Agent job – Competitive salary + benefits – Cape Town, South Africa
🖊️ Language Recruiters
📍 Cape Town