23 Oct
Employ Africa Group
Cape Town
Our client is a rapidly growing marketplace disrupting the Logistics Industry across Europe.
Due to significant existing and future growth, our client is looking for Operations & Customer Service Agents to join their team.
Working independently, within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers.
Responsibilities included as an Operations & Customer Service Agent:
The type of work you could be asked to take on and trained within are:
- Driver management, onboarding and compliance
- Onboarding of new self-employed drivers onto the client platform, ensuring all compliance is met and availability is set.
- Issuing and taking queries on driver pay and statements.
- Driver spot check and ad hoc support
- Marketplace bookings
- Route building where required, overseeing the technology solutions to create viable routes and driver schedules.
- Allocation of bookings when necessary
- Managing any cancellations and ensuring refunds are issued.
- Customer interaction
- Taking Inbound calls, logging and escalating where necessary
- Query, complaint and dispute resolution
Vital requirements for the role of Operations & Customer Service Agent include:
- Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing)
- High level of computer literacy is required, this is a 100% online web based position
- High-speed, reliable internet connection (speed tests will be required and ongoing)
- Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software.
Skills and experience needed to be successful as an Operations & Customer Service Agent:
- Clear English communication skills both written and verbal.
- Ability to learn quickly and understand software products and features.
- Attention to detail in configuration and documentation.
- Must be able to work independently as well as a member of a cross-functional team based in the UK.
- Ability to work in a very fast paced, high growth ever changing operational environment.
If you have the drive and determination to make an impact on a growing business, apply now!
▶️ Operations & Customer Service Agent - Remote Position
🖊️ Employ Africa Group
📍 Cape Town