23 Oct
Motus Parts
Johannesburg
Location
Johannesburg, Gauteng
Full job description
Job Description
Motus Aftermarket Parts is searching for an Assistant Franchise Manager to join the team in Meadowview Head Office. The purpose of this position is to support franchisees as well as internal staff in day-to-day operations ensuring compliance to brand strategies.
Position Overview
- Manage marketing and promotional activities/ Promotional calendar planning
- Assist suppliers/franchisees co-ordinate customer training evenings
- Identify new business opportunity with suppliers and Franchisees
- Resolve supplier and franchisee queries
- Manage customer relationships through existing group structures complementing other departmental efforts
- Manage digital platforms – Loading of promotions, pricing etc.
- Maintain relationship with Franchise and Key Account Managers in each region
- Assisting in the growth of the franchise footprint by working with KAMs and NFM.
- Recognizing opportunities for distribution channels, services, and campaigns that will result in sales throughout the value chain
- Working with the internal teams to increase sales opportunities and thereby maximize revenue for the organization
- Identify areas/concepts for growth of the brands
Specific Role Responsibilities
Midas Franchise Portal
o Maintaining the correct information on the portal.
o Ensuring users are updated and loaded with the correct details.
o Loading communications where necessary (open areas, value adds, supplier comms)
Franchise Agreements and SLAs
o Collected, vetted, and completed renewals and new franchise agreements.
o Ensuring Service Provider SLAs are in order and received.
New Franchise Applications
o Processing new, existing (branches)
and relocation applications for stores.
o Ensuring applications completed correctly with necessary documentation.
o Communicating with the Accounts division and relevant KAMs/PIA branch regarding the application.
Possible/Open Areas
o Maintaining the list of open areas with the National Franchise Manager and communicating this bi-weekly to the franchise base.
New, Relocating and De-franchised Stores
o Following the process for setting up new and relocating stores, on occasion vetting the artists impressions and brand details with the National Franchise Manager.
o Following the process for disenfranchised stores ensuring the correct cancellation process
KAMs and Franchise
o Maintaining Communications between KAMs and franchise office and relaying the correct information and keeping the relationship ongoing working together on franchise related queries for the franchise base.
Communications
o Letters to franchisees on brand related issues as per National Franchise Manager.
o Relaying brand related and franchise information on Midas Owner’s WhatsApp group (policies, upcoming events).
o Maintaining communication with Ad hoc related vendors together with National Franchise Manager (fernridge/galaxy; Mystery Shopper).
Brochures, Marketing and Events
o Processing the memos for supplier billing related to participation in Midas brochures and getting approval from National Franchise Manager.
o Processing and logging any franchise related marketing claims and advertising.
o Liasing with suppliers and interdivisional departments on national campaigns and running with the campaign and related elements.
o Assisting National Franchise Manager with events and meetings for the brand.
Franchise Policies and Procedures
o Maintaining franchise policies with and as per the National Franchise Manager.
o Ensuring FOTY runs smoothly and issues resolved, collecting and collating relevant information with National Franchise Manager.
Qualifications and Experience
- Matric Certificate/Grade 12
- Certificate or Diploma in Sales and/or Marketing
- Franchise business experience essential
- Knowledge of the Automotive Aftermarket industry is essential
Skills and Personal Attributes
- Good Communication Skills
- Strong operational skills in a customer-service environment
- Computer literacy (Above average knowledge of Excel, PowerPoint, Word etc)
- Creative talents and the ability to solve tough problems
- Ability to meet deadlines and handle pressure
- Professionalism
- Excellent organizational skills
- Clear criminal check