23 Oct
Greys Personnel
Umkomaas
Key Responsibilities:
1. Sales Leadership & Customer Service:
- Support the Store Manager in achieving sales targets and driving revenue growth.
- Provide world-class customer service by engaging clients, understanding their needs, and offering tailored furniture solutions.
- Maximize sales opportunities through effective product presentation and personalized customer interactions.
- Build and maintain long-term relationships with high-end clients, focusing on repeat business and client referrals.
- Visual Merchandising:
- Lead and manage all aspects of visual merchandising, ensuring that the stores presentation aligns with the brands luxury standards.
- Create visually stunning and inviting displays that showcase furniture pieces in an aspirational lifestyle setting.
- Maintain showroom aesthetics by arranging, rotating, and refreshing displays in line with seasonal trends and promotional activities.
- Collaborate with the Store Manager to ensure merchandising plans effectively promote top-selling and exclusive products.
1. Team Leadership & Development:
- Assist the Store Manager in mentoring, coaching, and developing the sales team to enhance their product knowledge and sales skills.
- Lead by example in offering exceptional customer service and guiding the team to meet store goals.
- Support the Store Manager in managing staff schedules, delegating responsibilities, and ensuring smooth daily operations.
- Foster a collaborative and high-performance team culture focused on delivering outstanding customer experiences.
1. Operational Management:
- Assist in the management of daily store operations, including opening/closing procedures, cash handling, and administrative tasks.
- Monitor inventory levels and coordinate with the Store Manager on stock replenishment, ensuring optimal product availability.
- Ensure that the store operates efficiently by overseeing housekeeping standards, furniture care, and maintenance needs.
- Implement and enforce company policies related to loss prevention, security, and health and safety.
1. Customer Relationship Management:
- Engage with customers throughout their purchasing journey, offering a consultative sales approach to ensure satisfaction with high-end furniture selections.
- Handle customer inquiries, feedback, and complaints professionally, ensuring resolution aligns with the brands high service standards.
- Promote and implement store loyalty programs, special orders,
and design consultations to drive customer engagement and satisfaction.
Qualifications & Experience:
- 2-3 years of experience in in a retail furniture store, with a strong background in sales and customer service.
- Experience in visual merchandising within the furniture or luxury retail industry is essential.
- Proven ability to meet or exceed sales goals in a high-end retail environment.
- Demonstrated leadership skills, with experience managing or supervising a sales team.
- Excellent communication, interpersonal, and problem-solving skills.
- Knowledge of furniture and interior design trends is an advantage.
- Strong organizational skills and attention to detail.
Skills:
- A passion for luxury retail and home décor.
- Expertise in visual merchandising with a keen eye for design and presentation.
- Strong sales acumen with the ability to engage and convert customers through personalized service.
- Ability to work in a fast-paced environment and manage multiple responsibilities.
- Proficiency in retail point-of-sale systems and general computer applications.
- Flexibility to work weekends, holidays, and during peak retail seasons.