23 Oct
Insphired Recruitment Solutions
Cape Town
Our client in the Hospitality industry is currently looking for a Reservations Manager, in Cape Town, Western Cape.
- Manage the reservations team, providing training, support, and guidance to ensure high performance.
- Oversee the daily operations of the reservations department, including managing the reservation system and maintaining accurate records.
- Ensure prompt and professional handling of all reservation inquiries via phone, email, and online platforms.
- Resolve guest issues and complaints with a focus on providing excellent customer service.
- Stay updated on industry trends and competitor offerings to maintain a competitive edge.
- Maintain strong relationships with guests and industry partners.
Team Leadership and Management:
- Recruit, train, and mentor the reservations team, fostering a collaborative and high-performing work environment.
- Conduct regular performance evaluations, set goals, and provide constructive feedback to team members.
- Schedule and manage staffing levels to ensure adequate coverage during peak times.
- Train staff on new technologies and processes related to the reservation system.
Reservation Operations:
- Oversee all aspects of the reservations process, ensuring accuracy and efficiency in bookings, modifications, and cancellations.
- Maintain the integrity of the reservation system, ensuring data accuracy and timely updates.
- Develop and implement standard operating procedures (SOPs) for the reservations department.
Guest Relations:
- Act as a point of contact for high-profile guests and manage VIP reservations to ensure a personalized experience.
- Address and resolve guest inquiries, issues, and complaints with professionalism and care.
- Gather and respond to guest feedback to enhance service quality and operational efficiency.
Cross-Department Collaboration:
- Work closely with the front office, sales, and marketing teams to align reservation strategies with overall business goals.
- Hotel School Diploma as an added advantage
- Must speak, read, write and understand the primary language used in the workplace.
- Must be able to speak and understand the primary language used by the guests who visits the hotel.
- Experience as a Reservations Management or Assistant Reservations Manager.
- Strong understanding of hotel software solutions.
- Working knowledge of Opera and their functionalities.
- Working knowledge of SynXis & Travel Click Channel Manager.
- Ms Word, Outlook and Excel.
Required Characteristics:
- Detail orientated
- Analytical
- Decisive
- Diligent
- A Team Player
- Mature
- Target driven
- Creative problem solver
- Honest
- Up to R35 000 per month.
▶️ Reservations Manager Cape Town
🖊️ Insphired Recruitment Solutions
📍 Cape Town