23 Oct
Insphired Recruitment Solutions
Cape Town
Our client in the Hospitality industry is currently looking for a Front Office Manager, in Cape Town, Western Cape.
Full-Function Department Management:
- Oversee all front office operations, including reception, concierge, and guest services.
- Ensure smooth daily operations and manage all front desk activities to deliver efficient and courteous service.
- Manage room assignments, guest reservations, and inventory control, ensuring optimum occupancy and guest satisfaction.
Team Management & Leadership:
- Lead, train, and develop the front office team to maintain high service standards and professionalism.
- Conduct regular performance reviews, provide constructive feedback, and encourage continuous development of team members.
- Create staff schedules and ensure adequate coverage to meet operational needs.
Customer Satisfaction & Guest Relations:
- Maintain high levels of guest satisfaction by responding promptly to guest inquiries, complaints, and special requests.
- Actively engage with guests, ensuring a personalized experience and resolving any service issues.
- Foster strong relationships with VIP guests and ensure special services are provided.
SOP Creation & Implementation:
- Develop and implement Standard Operating Procedures (SOPs) for the front office to ensure efficiency and consistency.
- Continuously review and update SOPs to reflect industry best practices and operational improvements.
- Ensure all team members are trained and adhere to SOPs and hotel policies.
Collaboration with Other Departments:
- Work closely with housekeeping, maintenance, and F&B; teams to ensure seamless operations and coordination of guest services.
- Communicate effectively with other departments to ensure any guest-related issues are handled promptly and efficiently.
Financial & Operational Management:
- Assist with budgeting and financial planning for the front office department, including managing operational costs and forecasting.
- Ensure all front office financial procedures, such as guest billing, payments, and reconciliation, are handled accurately and securely.
- Monitor and manage department KPIs, including guest satisfaction scores, occupancy rates, and revenue performance.
- Bachelor's Degree in Hospitality Management or a related field preferred.
- Minimum of 5 years of experience in a front office role, with at least 2 years in a management position at a luxury 5-star hotel.
- Proven leadership and team management skills in a high-pressure,
fast-paced environment.
- Experience with hotel management systems (e.g., Opera, Fidelio) and strong proficiency in Microsoft Office.
- Excellent problem-solving, communication, and organizational skills.
- Ability to handle guest complaints with tact and professionalism, ensuring timely resolution.
Key Competencies:
- Strong leadership and people management skills.
- Exceptional guest service and communication abilities.
- Ability to multitask and manage time efficiently.
- Financial acumen and attention to detail.
- High levels of professionalism and discretion in handling VIP guests.
- Up to R26 500 per month.
- Medical aid and pension fund contributions.
- Opportunities for career growth in a luxury hospitality environment.
▶️ Front Office Manager Cape Town
🖊️ Insphired Recruitment Solutions
📍 Cape Town