23 Oct
Hire Resolve
Cape Town
Hire Resolve's client is seeking an experienced and dynamic Front Office Manager to lead their Front Office team at our hospitality establishment in the Western Cape. The ideal candidate will have a solid background in the hospitality industry, exceptional leadership skills, and a commitment to providing excellent customer service.
Responsibilities:
- Oversee all front desk operations, including check-in/check-out procedures, guest inquiries, reservations, and room assignments
- Train, motivate, and evaluate Front Office staff to ensure optimal performance
- Develop and implement standard operating procedures to ensure efficient and effective operations
- Handle guest complaints and resolve issues in a timely and professional manner
- Monitor and maintain front desk inventory, including key cards, stationery, and supplies
- Collaborate with other departments, including housekeeping and maintenance, to ensure seamless guest experiences
- Prepare and analyze daily reports on occupancy rates, revenue, and guest satisfaction metrics
- Participate in regular staff meetings and provide input on improving overall guest experience
- Stay updated on industry trends and best practices to continuously improve front office operations
Requirements:
- Minimum of 3 years of experience in a Front Office Manager role in the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership abilities and a proven track record of motivating and developing a team
- Proficiency in hotel management software and Microsoft Office Suite
- Ability to work flexible hours, including nights, weekends, and holidays
- Knowledge of local attractions, restaurants, and events in the Western Cape area
- A degree or diploma in hospitality management or related field is preferred
- Strong attention to detail and organizational skills
Contact Hire Resolve for your next career-changing move.
- Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, Miné Roux, or Thomas Stacey at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
▶️ Front Office Manager - Hospitality Industry
🖊️ Hire Resolve
📍 Cape Town