22 Oct
On Point Consulting
Southern Suburbs
Manage the daily operations and all functions of a surgical group practice. Ensure efficient service delivery, optimal patient care, and the effective functioning of all administrative, HR, and financial processes. Reports directly to the partners.
Financial management
- Ensure accurate and timely financial reporting, with no discrepancies during audits.
- Oversee billing and coding accuracy with monthly audits, resolving discrepancies within 10 days.
- Manage the revenue cycle, achieving a 95% collections rate for patient and medical aid billing.
- Monitor and maintain positive cash flow, with cash flow projection accuracy.
- Oversee the budgeting process,
reviewing and adjusting the budget quarterly based on practice needs and financial performance.
Operations management
- Oversee the general daily operations and general functions of the surgical practice.
- Resolve any operational issues within 24 hours.
- Optimize resource allocation and utilization.
HR and staff management
- Ensure positive employee engagement by fostering a positive work environment.
- Implement new workflows and processes to enhance staff productivity, team collaboration and communication.
- Manage staff scheduling to meet patient demand with minimal unplanned overtime.
- Ensure all new staff complete mandatory training within their first month of employment and keep up to date with any other training and development requirements.
Patient experience
- Ensure high levels of patient satisfaction and resolve any complaints within 48 hours.
- Continuously improve care processes to enhance overall patient experience and quality of service.
Compliance and quality assurance:
- Ensure full compliance with medical regulations and quality standards,
achieving a 100% compliance rate during regulatory inspections.
- Tertiary qualification would be an advantage (Bachelor's Degree in Healthcare Management, Business Administration or related field)
- Minimum of 5 years' experience in healthcare management (surgical field)
- Proficiency with GoodX software preferred
- Experience with medical aid schemes from an accounting perspective
- Ability to lead and motivate a diverse team effectively.
- Strong analytical and problem-solving skills to address operational challenges.
- Excellent verbal and written communication skills.
- Ability to build and maintain strong relationships with staff, patients, doctors, and external stakeholders.
- High level of accuracy and attention to detail in financial and administrative tasks.
- Flexibility to adapt to the changing needs of the practice.
- Strong sense of ethics and commitment to upholding financial and healthcare standards and regulations.