22 Oct
Insphired Recruitment Solutions
Sandton
Our client in the Hospitality Industry is currently looking for a Food and Beverage Supervisor to join their team in Sandton, Johannesburg.
Responsibilities:
Shift Supervision
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Interact and be present on the floor during service to understand and assist clients with requests,
- special requirements, recommendations, concerns, resolution of complaints, etc.
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Report and resolve any issues experienced
Product Offering
- Monitor service offering / products and pricing within F&B;
- Make recommendations of improvements to the product and service offering
- Co-ordinate the implementation of the food and beverage promotional calendar for outlets
- Monitor customer service standards and identify any areas of concern
- Conduct maintenance walkabouts for front of house and back of house areas
- Monitor health, safety, hygiene and environmental elements in the area
Conferencing product
- Liaises with clients
- Attends pre-conference meetings
- Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
- Conduct QA to ensure set-up is in line with client requirements
- Is present at functions to ensure execution is in line with client requirements
- Manages staff appearance and floor appearance/ functioning of equipment and systems
- Control and management of stock and operating equipment as per SOP
People Supervision:
- Supervise staff conditions of employment, e.g. attendance, absenteeism, leave,
adherence to policiesand procedures
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Supervise employee relations within the department
- Staff communication and motivation
Requirements:
- 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level
- 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
R25 000 - R35 000