22 Oct
Zeal HR
Lone Hill
Our client is based in Lonehill and they are looking for a Property Portfolio Manager with Sectional Title Schemes experience to join their team.
Job Summary:
Manages and co-ordinates operations and SLA's of service providers functions to clients in the portfolio to ensure the effective running of the division. This includes direct and indirect management of clients. and fulfilment of customer expectations.
Outputs:
- Governance and Compliance
- Operations Management – SLA's of Security, Gardens
- Policy and Process Management
- Reporting & Administration
- Customer Service and Support
- General Maintenance
- Project Management
Job Conditions:
▪ Working hours: 08h00 to 16h30, Monday to Friday
▪ May be required to work extended hours from time-to-time (no remuneration)
Qualifications, training and experience:
- Grade 12; supplemented by
- 3 years relevant experience at senior management level, inclusive of:
- Human resource management b. Maintenance experience;
- Operations & project management; or
- Security & Risk Management
- Governance and Legislative experience and knowledge
- Equivalent combination of education, training and experience
Skills, knowledge and behavioural components:
In-depth knowledge of all business processes, procedures, rules and standard
Product / job knowledge
- Competent in required job skills and knowledge
- Keeps abreast of current organisational developments
- In-depth understanding of the Association's business processes, procedures and standards as detailed in the Estate Rules and Articles of Association.
Computer literate: a. MS Word b. MS Excel c. e-mail
- Internet
- Power point
- ADOBE Acrobat
Customer service orientation (internal & external)
- Quickly and effectively solves customer problems
- Talks to customers (internal & external) to find out what they want and how satisfied they are with what they are getting
- Finds ways to measure and track customer satisfaction
- Provides assistance, information, and support to others to build a basis for future reciprocity
- Recognises the concerns and perspectives of others
Communication & language ability
- Clear, concise verbal and written communication skills b. Exhibits good listening and comprehension
- Keeps others adequately informed
- Gathers and transmits information effectively
- Complies incident reports, monthly summary and ad hoc as associated with his portfolio.
6. Problem-solving skills & Initiative
- Anticipates and tries to prevent problems
- Identifies problems in a timely manner
- Able to apply job knowledge and experience to solve business problems
- Seeks out others involved in a situation to learn their perspectives
- Proposes new approaches and/or methods
Pro-active / Initiative
- Meets challenges with resourcefulness
- Generates suggestions for improving work
- Solves problems without being asked
- Takes independent actions and calculated risks
Planning, organising & scheduling
- Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems
- Ensures a continuous review of all operational functions to ensure pro-active planning to meet product, structure, reporting and administrative needs c. Effectively plans and manages time
- Able to handle scheduling problems
Attention to detail
- Ensures that own and other's work and information are complete and accurate
- Follows up with others to ensure that agreements and commitments have been fulfilled
Leadership skills
- Able to develop and communicate goals in support of the estates mission
- Able to create a climate that facilitates a motivated team (own staff & service providers)
- Able and willing to work co-operatively with others on a team
- Promotes co-operation with other work units
- Able to convey confidence in peoples' ability to be successful, especially at challenging new tasks
- Able to demonstrate support for innovation and for organizational changes needed to improve the organisation's effectiveness
- Able to take responsibility for own, employees' and service providers' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly
Financial orientation
- Able to make decisions about how petty cash funds are expended so that operational goals are met, resources are optimised and accountability requirements are achieved – all within budget and delegation authority.
Interpersonal skills
- Able to gain others' support for ideas, proposals, projects and solutions
- Shows an interest in what others have to say; acknowledges their perspectives and ideas
Technical skills
- Technically minded, i.e. able to understand basic structural,
environmental concepts, etc.
- Effectively applies technical knowledge to solve a range of problems.
Salary up to R30 000 per month
▶️ Property Portfolio Manager - Sectional Title up to000 per month
🖊️ Zeal HR
📍 Lone Hill