Warranty Handler

Warranty Handler

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs. ​

The Role:

Responsible for managing the warranty claims process for new and/or rebuilt equipment and aftermarket parts related to all business areas within Southern Africa.

Key Responsibilities:







- Analyze warranty claims submitted by customers to determine their validity and compliance with internal warranty policies.
- Maintain accurate electronic records of all warranty claims and their status.
- Compile data and generate reports related to warranty claims, performance, and trends and distribute these reports to the relevant stakeholders to identify areas for improvement and inform decision-making e.g. root cause failure analysis reports
- Recommend corrective actions to improve warranty processes, reduce defects, and enhance customer satisfaction.
- Assess and compile root cause analysis reports of failures that took place in the field
- Effectively manage supplier turnaround times for repairs and or replacements according to warranty terms and conditions
- Effectively manage the opening and closing of warranty claims within prescribed periods
- Provide training and support to all stakeholders on the warranty claim process.
- Coordinate and facilitate feedback sessions by providing accurate and complete reports to all stakeholders.






- Manage fitment of bulletins parts that are covered through the warranty instructions from factory related instances.
- Present to Divisions on outstanding warranties for resolutions

Your profile:

- Grade 12/equivalent qualification.
- Trade certificate of competence (Millwright/Electrical/Fitter & Turner/Earthmoving Equipment Mechanic/Diesel Mechanic, accompanied by apprenticeship contract or apprenticeship portfolio of evidence.
- Diploma in Business Management/Mechanical Engineering advantageous.
- 3 years’ experience in trackless mobile machines.
- Knowledge of Sandvik product line.
- Excellent communication skills
- Advanced computer literacy (MS Excel, MS PowerPoint)
- Technical report writing skills.
- Office administration experience advantageous.
- Experience in Aurora, DI, and Salesforce advantageous






- English proficiency
- Valid driver's license

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 23 October 2024

If you have any further queries, please contact us on 0800 331 331

Please note that, in Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

Please note that should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.







We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

▶️ Warranty Handler
🖊️ Pty
📍 Kempton Park