Service Manager

Service Manager

Job details

Here’s how the job details align with your profile.

Job type

- Full-time

Location

Pinetown, KwaZulu-Natal

Full job description

- Achieve and exceed the workshop service turn over targets.
- Run reports to check warranty, cash sales outstanding, WIP and labour sales.
- Follow up and resolve all debtors, creditors and customer queries.
- Update and maintain dealer standards minimum requirements.
- Implement measures to improve workshop CSI and constantly monitor accordingly.
- Monitor bookings to ensure that the workshop load is done to achieve maximization of labour sales.
- Mentor and supervise all service staff in the dealership.
- Implement measures to improve workshop service quality.






- Attend customer technical liaison meetings.
- Monthly reporting on Service achievements to Head of Own Retail.
- Implement and manage the services marketing strategy.

Qualifications:

- Grade: 12 Matric Certificate.
- Technical qualification or a comparable qualification.

Skills:

- Computer Literate.
- Customer focused with a results driven approach.
- Analytical and strategic skills to identify problems thereafter solve them.
- High level communication, interpersonal relations and negotiation skills.
- Possess solution orientated thinking and be customer orientated.
- Pro-active, highly motivated in achieving set objective.
- Assertive and possess decision making skills.
- Work independently though being a team player.

Experience:

- Strong technical knowledge and understanding of commercial vehicles - 0 year.
- Experience,





leading and motivating a team - 7 years.
- Professional experience in the automotive industry with service experience - 5 years.

Closing Date: 29 October 2024

▶️ Service Manager
🖊️ MAN Automotive (South Africa) (Pty
📍 Pinetown