21 Oct
Important Group
Cape Town
Introduction
Duty Manager / Front Office Host - Luxury Hotel - Atlantic Seaboard
We are seeking a dynamic and customer-focused Duty Manager / Front Office Host for our luxury hotel on the Cape Town Atlantic Seaboard. This individual will play a crucial role in ensuring our guests receive exceptional service and have a memorable stay.
Description
- Guest Relations: Welcome and assist guests with check-in, check-out, and throughout their stay, addressing any queries or concerns promptly and professionally.
- Reservations Management: Oversee room assignments, reservations, and cancellations to maximize room occupancy and revenue.
- Team Supervision: Lead and manage the front office team,
ensuring high standards of customer service are maintained at all times.
- Complaint Resolution: Handle guest complaints and issues efficiently, ensuring guest satisfaction and resolving problems amicably.
- Administrative Duties: Maintain accurate records, prepare reports, and ensure compliance with hotel policies and procedures.
- Training & Development: Train new front office staff, providing ongoing support and development opportunities to enhance team performance.
- Health & Safety: Ensure compliance with health and safety regulations, maintaining a safe and secure environment for guests and staff.
Profile
- Previous experience in a similar role within a luxury hotel environment
- Opera PMS
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Proficiency in hotel management software and MS Office Suite
- Ability to work flexible hours, including weekends and holidays.
If you have a passion for hospitality and a commitment to excellence,
we invite you to join our team and contribute to the exceptional experience we offer our guests. If no reply is received in 4 business days please consider your application unsuccessful
Job ID
360939
Job Title
Duty Manager / Front Office Host - Luxury Hotel - Atlantic Seaboard
Employer Type
-
Job Type
-
FT/PT
-
Province
-
Town/City
Cape Town, Atlantic Seaboard
Salary Type
Monthly
Salary
R12 000-R 15 000
Start Date
ASAP