Manager: ICT

Manager: ICT

ABOUT THE JOB

To plan, direct and coordinate IT resources (human and infrastructure). To liaise with other ICT roles to ensure continued service delivery in the desktop, server and network environments. Support for end-users in accordance with agreed operations and service level agreements. Ensures specialist technical expertise and support in installing, testing, tuning, and optimising; diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and systems software

Duties & Responsibilities

The incumbent will be responsible to perform the following functions but not limited to;

- Provide leadership and direction to IT technicians and external clients.






- Contribute to the implementation of divisional strategies and plans and align these strategies and plans with the departmental and corporate objectives.
- Manage and improve the services/products provided to the customer base.
- Contribute to the development of policies and practices that affect the entire function/department within the framework of the organisation’s policy.
- Develop and maintain constructive relationships between stakeholders (internal and external) in order to promote synergy and build a productive business environment.
- Provide input to divisional budget and manage expenditure for the IT regional environment.
- Plan and coordinate the design, implementation and management of regional IT environment.
- Manage and maintain annual maintenance plans of the IT infrastructure and systems as well as the IMT building’s electronic systems (i.e. PABX, access control, camera systems).
- Maintain the IT configuration management system and information Management System (MIS).






- Provide input to Service Level agreements and manage performance to SLAs.
- Negotiate and manage Operational Level Agreements.
- Participate in the Enterprise Architecture process for the selection of IT infrastructure and solutions.
- Write reports to senior management and peers - specify type and objectives of reports.
- Give guidance on analyses and defining of the user/client requirements.
- Develop objectives to address client needs through continuous process improvement.
- Make decisions relating to end-user problem resolution and performance improvements.
- Manage regional IT projects.
- Get technically involved with all regional IT systems in the event of personnel shortages and ensure the quality of service and operations in accordance with the agreed SLAs.







KNOWLEDGE & FUNCTIONAL SKILLS

- Knowledge of Project Management methodologies
- Knowledge of Database Systems (i.e. SQL Server)
- Knowledge of Backup and Replication Systems
- Extensive knowledge of Microsoft/Linux Operating Systems
- Extensive knowledge of Active Director
- Extensive knowledge of ITIL service delivery processes
- Extensive knowledge of Virtualization environment (i.e. VMware)
- Ability to configure and administrator SAN and NAS storage devices
- Ability to configure, manage and maintain HP servers, workstations, laptops and printers in an enterprise environment.
- Extensive knowledge of user profile management in the varying roles within the enterprise and to how this interacts with IT architecture.

Desired Experience & Qualification







QUALIFICATIONS

• B Tech / Degree in IT or equivalent

• Program in Project Management

• MCSE (Server) / Linux

TECHNICAL / LEGAL CERTIFICATION / PROFESSIONAL REGISTRATION

• Microsoft

• ITIL Certified (Service Design & Service Operations)

• COBIT Certified

EXPERIENCE:

• 8 years’ minimum experience of which 5 years as a service desk technician/server engineer

• Experience in managing people

Interested?

NB: All applicants must indicate reference number of the position they are applying for in the subject heading.

Short-listed candidates will be subjected to reference checking, verification of personal data and security clearance as part of the selection process.





In line with Armscor’s commitment to compliance with the Employment Equity Act, preference will be given to suitable candidates from designated groups. People with disabilities are encouraged to apply.

The closing date for applications is 31 October 2024. Late applications will not be considered.