Junior Key Accounts Manager

Junior Key Accounts Manager

MAIN RESPONSIBILITIES:

Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives.

Responsibilities:

Implementation of Client Portfolio:

- Understanding the requirement (Services|Protocols)
- Documentation of agreed processes (Agreement|Client Detail Form)
- Systems (Creation of Dreamtec node|Creation of Accumatica Account)
- Telephony (creation of Smart Access Number|Trigger Number|IVR Recording, Scripting)
- Data (Linking of client data to Dreamtec| Business Rules|Testing)
- Rates (Documented,





Implemention on Dreamtec|Tested)
- Training (Contact Centre Agents)
- Understanding of Bluespec, Firstassist, Towing and Emergency Services Industry.

Knowledge of Client Portfolio:

- Implementation Set Up (Agreement | CDF)
- Operations (Processes | Protocols | Service Levels) & Finance (Processes|Requirements)
- Ensure Compliance and Understanding of client portfolio by all internal departments

Extensive Reporting to Clients:

- Monthly Utilization Stats,Service Enquiries & Various Analysis Reports.

Constant Interaction with Clients:

- Management of Emails Escalations
- Monthly Operational Meetings

Admin:

- Creation of Documents & Maintaining of Sharepoint client folder (Saving of Documentation|Email Communications)
- Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews|Rate Renewals

▶️ Junior Key Accounts Manager
🖊️ Bluespec Holdings
📍 Sandton