21 Oct
Bluespec Holdings
Sandton
Job Functions:
Managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives. A Key Account Manager is responsible to ensure that required service levels are maintained.
Job Responsibilities:
- Implementation of Client Portfolio.
- Understanding the requirement (Services Protocols).
- Documentation of agreed processes (Agreement Client Detail Form)Systems (Creation of Dreamtec node Creation of Accumatica Account).
- Telephony (creation of Smart Access Number Trigger Number|IVR Recording, Scripting).
- Data (Linking of client data to Dreamtec| Business Rules Testing).
- Rates (Documented,
Implementation on Dreamtec|Tested).
- Training (Contact Centre Agents).
- Understanding of Bluespec, First assist, Towing and Emergency Services Industry.
- Knowledge of Client Portfolio.
- Implementation Set Up (Agreement | CDF).
- Operations (Processes | Protocols | Service Levels) & Finance (Processes Requirements).
- Ensure Compliance and Understanding of client portfolio by all internal departments.
- Extensive Reporting to Clients.
- Monthly Utilization Stats, Service Enquiries & Various Analysis Reports.
- Constant Interaction with Clients.
- Management of Emails Escalations.
- Monthly Operational Meetings.
- Admin.
- Creation of Documents & Maintaining of SharePoint client folder (Saving of Documentation Email Communications).
- Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews Rate Renewals.
▶️ Key Accounts Manager
🖊️ Bluespec Holdings
📍 Sandton