21 Oct
Mvg Recruitment Specialists
Johannesburg
Brand Manager (BM) RX/OTX
Industry: Pharmaceutical
Location: Parktown, JHB
Our client:
Is committed to delivering high-quality, internationally standardized products with proven safety and efficacy. Investing in local medicine development through clinical research initiatives.
Purpose of role:
The Brand Manager (BM) connects the customer with the brand, ensuring every touchpoint in the customer journey is engaging and efficient. By leveraging customer experience insights, the BM enhances interactions and builds loyalty.
Minimum Requirements:
- 3-year degree (Medical/Science-related).
- 3-5 years of Rx/OTX brand management.
- Project management, KOL management, CX strategies, digital marketing, and analytical skills.
- Strong leadership, communication, and problem-solving.
- Valid driver's license & own reliable vehicle
Key Responsibilities & duties:
- Improve brand experience and customer engagement.
- Drive customer retention and switch from competitors.
- Map customer journey; identify opportunities for proactive interventions.
- Resolve brand-related issues; manage escalations.
- Develop customer experience strategies; test new value-driving strategies.
- Review analytics, segment customers, and apply insights.
- Align teams to deliver customer experience objectives.
- Own and maintain brand blueprint/DNA.
- Onboard new brand representatives.
- Regular travel required.
Apply to: response "at" [URL Removed]
Subject: EvR/BMX002
Desired Skills:
- 3-5 years of Rx/OTX brand management.
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Degree