19 Oct
Mr Price Group
South Africa
We are excited to invite you to join the Mr Price Group Store Manager Talent Pool for our Mr Price Cellular Stores!By joining this talent pool, you will be among the first to be considered for upcoming Store Manager positions for Mr Price Cellular in KwaZulu-Natal.The Store Manager will lead and manage the daily operations of a Mr Price Cellular store to ensure that the overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.ResponsibilitiesStock Management:Ensure that stock is accurately received & unpacked to merchandise and replenish the store.Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.)
to mitigate risks (stock loss) and ensure adequate stock on hand.Oversee the overall maintenance of the stockroom to meet housekeeping standards.Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget.Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.)
to ensure and enforce overall compliance to policies and procedures.Customer Experience Management:Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.Leadership & Development:Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.Identify & drive training, coaching and development needs with a focus on talent management and succession planning.Recruit, administer & manage performance in accordance with company policies and procedures.Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower,
E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.QualificationsNQF level 4 (Grade 12) or equivalent.3 years' experience in a store management position.Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.A reminder that this is a talent pool advert and not a live vacancy.The Mr Price Group is a cash-based, omni-channel, fashion-value retailer. We employ over 15,000 people with over 1,000 stores in Sub-Saharan Africa and a few other African countries. The Group consists of six trading divisions – Mr Price, Mr Price Home, Mr Price Sport, MILADYS, Sheet Street, and Mr Price Money.Our company's success is based on its people while its core values – PASSION,
VALUE & PARTNERSHIP – set us apart as an employer of choice. We hire for attitude and train for skill - so, what does that mean for you? It means that if you're passionate and you have a great attitude, then you're one step closer to joining our family.We're a company made up of free-thinkers, doers, makers, creators, crafters, art lovers, tech heads, planners, disruptors, wordsmiths, number crunchers, pun enthusiasts, engineers, left and right-brainers, award winners ... you get the picture. We take our work seriously. But ourselves? Not so much.
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