20 Oct
Important Business
Cape Town
Kendrick Recruitment are seeking a Night Supervisor to lead and manage Hotel Operations during the night shift.
Job Summary: This challenging position offers routine and predictability where you will have the opportunity to exercise your leadership skills over a strong team. Operating within clearly defined standards and expectations, you will manage hotel operations efficiently while ensuring the highest level of service and safety.
Organisational Positioning:
- Department: Rooms Division
- Reporting to: Front of House Manager
Behavioural Summary: The ideal candidate will manage specialized tasks with confidence and competence. This role requires exceptional attention to detail, a strong sense of duty, and discipline.
You should thrive in a structured environment with a somewhat faster-than-average pace, and you will benefit from clearly defined responsibilities, ongoing training, and a stable work environment.
Employee Value Proposition:
- Exercise assertiveness over a dedicated team
- Operate within defined standards with recognition for your night management expertise
- Enjoy a stable and secure work environment with opportunities for professional growth
Key Performance Objectives:
Hotel Ambassador:
- Embody the company mission and values, delivering on the promise of “No Request too Large; No Detail too Small.
- Adhere to the Hotel’s code of conduct and seek to surprise and delight guests
- Engage in constructive feedback and training opportunities
- Ensure vigilance in health, safety, and security, and report any risks
- Minimize carbon footprint by reducing waste without compromising service standards
- Foster a positive work environment and team spirit
Team Management:
- Maintain a constant floor presence during peak times, interacting positively with staff and guests
- Complete 1:1s and appraisals on time, supporting team performance and retention
- Support team development through on-the-job training and coaching
- Apply performance management tools to support and correct staff
- Manage staff rosters efficiently to balance guest service standards and labor costs
- Recommend and implement policy updates to maintain high standards
Night Operations:
- Take ownership of night-time hotel operations, ensuring all departments meet objectives
- Handle night-time administrative duties with accuracy and in accordance with SOPs
- Ensure safety and security of the hotel, staff, guests, and property
- Provide a welcoming “Yes,
I can” experience for guests
- Communicate relevant information to the day team accurately and promptly
The package for this role is market compeitive and can be discussed upon shortlisting, additional company benefits are also provided. If you are a dedicated leader with a passion for exceptional service and a strong commitment to maintaining high operational standards, we invite you to apply for this rewarding opportunity.
Job ID
360527
Job Title
Night Manager - Luxury Hotel - Cape Town
Employer Type
-
Job Type
-
FT/PT
-
Province
-
Town/City
Cape Town
Salary Type
Monthly
Salary
Depending on Experience
Start Date
ASAP
▶️ Night Manager - Luxury Hotel - Cape Town
🖊️ Important Business
📍 Cape Town