20 Oct
Matus
Cape Town
Introduction
Our company is currently recruiting for an experienced Internal Sales Consultant to join our team in the Cape Town.
Internal Sales Consultant
Cape Town
Permanent
Monday to Friday 08h00 to 17h00
Don’t miss out! A rare opportunity has just arisen to join our dynamic Sales Team in Cape Town. We are looking for the right person to join our established and friendly team and hope that that person will be you!
There are so many reasons to join us. We are on a sharp, progressive journey to, not only supply our business partners, but also increase our business partnerships, by providing them with our fantastic product range which is already in high demand. We supply power tools, hardware, and 167 product ranges,
to the retail, motor and industrial industries, and are able to cater to various end user affordability needs. Our loyal customer base is large therefore you will always be kept busy. If you are engaging, great at speaking to customers, and are keen to learn, you can really excel here.
Most of our team have been with us for a long time so you can expect a supportive, friendly, engaging atmosphere. We are successful at what we do, with sales targets that are realistic and achievable, regular incentives and uncapped commission. If you’re excellent at listening, asking customers questions to establish their needs, identifying opportunities and are keen to do well, we will support and develop you so you can enjoy a fantastic career with us.
Duties & Responsibilities
- Ensure yield on revenue sold is at the required level of Gross Profit
- Increase turnover of existing customers across the entire account base by upselling and cross selling
- Identify opportunities to win business where Customers currently favour competitors’ products
- Ability to negotiate a win/win business solution in meeting client need
- Inform customers of new products/brands, promotional campaigns or joint marketing programs and feedback to management
- Research and gather information about potential product ranges
- Ensure knowledge and understanding of clients business
- Determine who the key decision-makers are and what the prospects needs are
- Achieve Call Centre productivity targets
- Contribute to achieve Call Centre team targets
- SLA
- Abandon rate
- Quality of calls
- Price
- Quantity
- Correct account
- Build trust and confidence with Customer through reliable and consistent service delivery and industry and product knowledge
- Increase usage of Rapid Trade
- Resolve complaints and queries effectively
- Determine and manage the Customer’s expectations regarding stock and delivery
- Complete and submit a comprehensive weekly Customer Call Cycle Planner
- Attend sales and product knowledge training sessions
- Demonstrate team work by collaborating across business functions
- Follow up and resolve all Customer’s complaints and queries and escalate where necessary
Desired Experience & Qualification
- Minimum Matric
- Post matric qualification preferable
- 3 years’ experience in the retail sales sector (hardware and tooling)
- Internal Sales,Outbound & inbound call center
- We want someone who will be a great fit for our friendly team, with a positive attitude and a willingness to learn, with great communication skills.
- We want someone who is a positive and confident personality while maintaining the desired respect over-confident.
- Being polite and articulate is a must. This is a role for someone who enjoys speaking with customers, identifying opportunities, and matching our products to their customer’s needs.
- We need someone who is looking for a career seeker rather than a job. We will appreciate the quality of your sales and your dedication to delivering the best service to our customers. With enthusiasm and ability to increase sales.
Package & Remuneration
- Realistic and Achievable on Target Earnings (OTE) with a guaranteed base salary.
- Bidvest Pension fund including
-Funeral Cover
-Temporary and Permanent Disability cover
- The chance of a career in a well-established company with great prospects of progression.
- Excellent training on our products and opportunities to expand your skills.
- The opportunity to share and celebrate your success
▶️ Internal Sales Consultant
🖊️ Matus
📍 Cape Town