20 Oct
Fcm Travel
Johannesburg
Join others like you, who simply love travel
If you have a passion for travel and cruising. Have some experience in retail, hospitality, sales, or customer service and on board cruise experience, then you'll fit right in as a Cruise Expert at Flight Centre.
Join other like-minded travel enthusiasts and get paid to make people's travel dreams come to life.
Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing travel!
As a Cruise Expert in a call centre environment, you will help to plan, book and coordinate your customer’s next amazing cruise experience.
You will make travel easy while providing excellent service,
and irresistible deals for every traveller. You will be working towards KPI’s and incentive targets, therefore building your customer relationships will be critical to your success in this role.
You will be :
- Using your travel experience to sell the products and destinations you love
- Delivering exceptional service in order to sell cruise packages, accommodation, tours and related travel products over the phone and via email
- Preparing and issuing invoices, receipt payments and maintain financial documents
- Keeping a finger on the pulse of the latest travel regulations and government restrictions
All about you :
- Experience working towards and achieving sales targets and KPI's
- Have a passion for customer service
- Comprehensive computer skills and the ability to confidently learn new computer systems
- You're ambitious, highly motivated and an efficient organiser
- You have exceptional attention to detail and love problem solving
- Have on board cruise experience
Perks :
- Enjoy uncapped earning potential the more you sell, the more you earn
- Travel discounts including family and friends, health and wellness discounts (myBenefits)
- Brightness of future - career opportunities in a network of brands and businesses across the global
- Award nights, social team building events, and opportunity to attend global conference (Bali 3)
- We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.
Job Requirements :
Education and qualification
- Minimum requirements : Matric
- Added advantage : Tertiary qualification
Experience
- SA citizen
- Cruise experience (2 years on board)
- Travel experience advantageous
- Proven track record
- Amadeus - advantageous
Don't just dream of an exhilarating career in travel live it! Apply today!