20 Oct
Wns Global Services
Cape Town
Job Description
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities :
- Follow clear instructions and guidelines to investigate, resolve and process customer enquiries delivering customer value at first point of contact
- Effectively promote the client’s products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
- Ensure action is taken to increase customer retention,
loyalty and build a credible reputation
- Understand and adhere to the company and department standards, policies and procedures
- Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
- Adapt to change quickly, in a fast-paced environment
Qualifications
Minimum 12 months experience in customer service role (Contact center)
A Matric / Grade 12 Certificate or equivalent
Additional Information
▶️ Night Shift Customer Service Agent - Claremont
🖊️ Wns Global Services
📍 Cape Town