20 Oct
Business Connexion
Centurion
Business unit, Department, Reporting
Business Unit Converged Communications
Department Networks Solutions: Tier 3 Support
Reports To
Manager: Service Operations (Financial)
Manager: Workflow and SIM Offic
Manager Network Service Operations
Job Grade S6
Core Description
Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports.
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day-to-day stability
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Support users and support staff
- Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
- Provide network administration and support
- Integrate systems
Core Functional Skills & Capabilities
Customer Service
ICT Knowledge
Process Orientation
Result Orientation
Infrastructure Development& Support
Core Behavioural Competencies
Adhering to principles and values
Culture Match
Applying expertise & Technology
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
Following instructions & procedures
Working with people
Job Match
Minimum Qualifications
NQF 6:
3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
3 years' experience
OR
Grade 12 & 5 years' experience
Certifications
CCIE (Cisco Certified Internetworking Expert)
ITIL
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 1-0
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both required
Workplace / Physical Requirements
Full-time Client Based Position
Billable
"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements.
We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."
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🖊️ Business Connexion
📍 Centurion