18 Oct
Old Mutual Group
Johannesburg
Binder Claims Administrator
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Location: Johannesburg
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: JR-59288
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role would be responsible for handling all types of vehicle claim scheduling, running the full administration process for the motor claims portfolios, and providing feedback timeously on the progress of the claim appointments to the involved stakeholders. The duties of the role will vary from time to time according to business requirements.
You Would
Principle Accountabilities
Scheduling claims to assessors
Running RAM and providing ABR options to client/broker on certain binder claims
Following up on outstanding quotations and providing broker feedback
Appointing assessors and following up on assessor reports
Repair management of approximately 600 claims
Invoicing brokers for assessing fees
Attending and directing all broker queries
Updating brokers system (during manual process)
Management of Codeplex dashboards
Ensuring completeness and accuracy of information received from FNOL / Back Office
Tracking car hire on Vehicle Claims
Providing feedback with upstream and downstream processes on queries/escalations and incompleteness of the data via email/calls
Ensuring SLA adherence of daily productivity, TAT and Inventory levels
Ensuring work prioritization is followed as a practice
Finalizing long tail claims
Minimum Job Requirements
3 years Motor claims handling experience
3 years call center experience
NQF5 in short term insurance (Advantageous)
3+ years claim administration and scheduling
System Knowledge on the following:
Microsoft Office
BPM
TIA
ICE
The Recruitment Process:
TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow the opportunity to get to know you a little better, and ensure OMI can meet your needs.
Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team.
Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification.
Final Feedback
Closing Date: 22 October 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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▶️ Binder Claims Administrator
🖊️ Old Mutual Group
📍 Johannesburg