20 Oct
Isanqa Resourcing
Midrand
Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office Rotation
- Amazing brand with cutting edge technology
- Excellent teams in Global team collaboration
- High work-life balance with Flexible hours
- Agile working environment
POSITION: Contract until December 2027
EXPERIENCE: 4-6 Years related working experience
COMMENCEMENT: As soon as possible
QUALIFICATIONS/EXPERIENCE
- A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience
ESSENTIAL SKILLS
- Experience with ITIL processes (Incident, Change and Problem management)
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Resolve incident tickets
- Analyse and resolve problem tickets
- Experience with VIP and End-user support
- Experience with technical documentation and standard operating procedures
- Experience with Active Directory/Entra ID
- Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
- Exposure to Virtual Device Management ( Horizon, Citrix, Azure Virtual Desktop)
- Exposure to troubleshooting infrastructure, network and general integration issues
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS
- Experience with ITIL processes (Incident, Change and Problem management)
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Resolve incident tickets
- Analyse and resolve problem tickets
- Experience with VIP and End-user support
- Experience with technical documentation and standard operating procedures
- Experience with Active Directory/Entra ID
- Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
- Exposure to Virtual Device Management ( Horizon, Citrix, Azure Virtual Desktop)
- Exposure to troubleshooting infrastructure, network and general integration issues
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Soft Skills:
- Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
- Ability to deliver on time and in excellent quality
- Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
- Strong ability to understand technical dependencies and enterprise setup on a global scale
ROLE:
- Monitor, process and resolve ITSM incidents
- Daily monitoring of device management environments
- Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
- Continuously work on improving the operational stability
- Work on automation of platform operations, troubleshooting and maintenance topics
- Support the onboarding and knowledge transfer to new team members, and external collaborators
- Interact with an international product team, external providers, vendors and customers.
- Treat security as a first-class citizen
- Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
- Work with other IT teams on integration of new features and components
- NB: By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.
- Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.
- Candidates MUST be based in Gauteng or WILLING TO RELOCATE!
#isanqa #isanqajobs #VIP #Endusermanagement #Endusersupport #Activedirectory #Azurevirtualdesktop #Citrix #ITIncidentmanagement #FuelledbyPassionIntegrityExcellence
▶️ UEM Technical Specialist (Contract) - Gauteng/Hybrid91
🖊️ Isanqa Resourcing
📍 Midrand