19 Oct
BCXP
Cape Town
Business unit, Department, Reporting
Business Unit Operate
DepartmentService Delivery
Reports ToSenior Manager: Service Delivery Management
GradeS5
Core Description
Responsible for co-coordinating the delivery of services at Sanlam. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery.
Key Deliverables / Primary Functions
- Monitors and reports on service levels
- Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability
- Ensure that existing services stay up and running
- Once a call is logged by CFC,
the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.
Core Functional Skills & Capabilities
Computer LiteracyTelephone EtiquetteInterpersonal skillsCommunicationProfessionalismPunctualityTime and Priority ManagementOffice ManagementBusiness WritingEditing and Proof readingDeadline Mangement
Core Behavioural Competencies
Job MatchDelivering Results & Meeting customer expectationsPlanning & OrganisingWorking with peopleDeciding & Initiating ActionAchieving personal work goals & objectives
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/EngineeringOR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
5 years’ relevant experience
OR if Grade 12; 7 years relevant experience
Certifications
None
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0 - 4
Special Requirements / Employment Condition
Required to travel locally and/or internationally
Workplace / Physical Requirements
Full-time Office Based position.Billable
"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."
▶️ Spec: Service Delivery - Western Cape
🖊️ BCXP
📍 Cape Town