19 Oct
BCXP
Centurion
Job Type: Full-time
Business unit, Department, ReportingBusiness UnitConverged CommunicationsDepartmentNetworks Solutions: Tier 3 SupportReports ToManager: Service Operations (Financial) Manager: Workflow and SIM Offic Manager Network Service Operations Job GradeS6Core DescriptionResponsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.Key Deliverables / Primary FunctionsManage change,
constantly reviewing design and responding to optimisation changes Monitor and control the network to ensure its day-to-day stability Manage problems and assist with support functions Contribute to the research and assessment of new technologies as well as customer needs Monitor service levels and contribute to the development of standards and specifications Test systems and keep records of technical details on network design, implementation plans and capital projects Support users and support staff Attend to IMACD's (Installation, Modification, Addition, Change, Delete) Provide network administration and support Integrate systems Core Functional Skills & CapabilitiesCustomer ServiceICT KnowledgeProcess OrientationResult OrientationInfrastructure Development& SupportCore Behavioural CompetenciesAdhering to principles and valuesCulture MatchApplying expertise & TechnologyCoping with pressures & setbacksDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleJob MatchMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National DiplomaOR NQF 4:
Grade 12Additional Education -Preferred /AdvantageExperience3 years’ experienceORGrade 12 & 5 years’ experienceCertificationsCCIE (Cisco Certified Internetworking Expert)ITILProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control 1-0Special Requirements / Employment ConditionDrivers Licence and Reliable Vehicle - both requiredWorkplace / Physical RequirementsFull-time Client Based PositionBillable"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."