19 Oct
Pfgc Recruitment
Port Shepstone
The Service Department Manager is responsible for overseeing the day-to-day operations of the deli (Take away), bakery, produce and butchery departments within the supermarket. This role ensures the department meets sales goals, provides excellent customer service, and maintains operational efficiency. The Department Manager leads and motivates the department team, ensures the highest standards of quality and safety, and drives continuous improvement in all areas of the department.
1. Operational Management: - Oversee the daily operations of the department, ensuring smooth and efficient workflows. - Ensure the department is adequately stocked, organized, and clean. - Monitor and manage inventory levels,
ordering stock as necessary and minimizing shrinkage. - Implement and maintain department merchandising and display standards.
2. Customer Service: - Provide exceptional customer service and address customer inquiries and complaints promptly. - Ensure the department team delivers a positive shopping experience for all customers. - Resolve customer issues and escalate to the Store Manager when necessary.
3. Team Leadership: - Recruit, train, supervise, and evaluate department staff. - Create and manage staff schedules to ensure adequate coverage. - Foster a positive work environment and promote teamwork. - Conduct regular team meetings to communicate goals, policies, and procedures.
4. Sales and Financial Performance: - Achieve department sales goals and performance targets. - Analyse sales reports and customer feedback to identify trends and opportunities. - Implement strategies to increase sales, improve margins, and enhance customer satisfaction. - Manage department budget and control expenses to maximize profitability.
5.
Compliance and Safety: - Ensure all department activities comply with company policies, procedures, and standards. - Maintain a safe working environment for employees and customers. - Ensure compliance with all health and safety regulations and food safety standards.
1. Must have 3-5 years of experience in retail management from Spar/Superspar.
2. Must have experience in using Sigma.
3. Strong leadership and team management skills.
4. Excellent customer service and communication skills.
5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
6. Proficient in Microsoft Office and retail management software.
7. Strong organizational and problem-solving abilities
▶️ Service Manager Port Shepstone
🖊️ Pfgc Recruitment
📍 Port Shepstone