19 Oct
Isanqa Resourcing
Midrand
Our client requires the services of an Operations Engineer (Advanced) Midrand / Menlyn / Rosslyn / Home Office Rotation
- Amazing brand with cutting edge technology
- Excellent teams in Global team collaboration
- High work-life balance with Flexible hours
- Agile working environment
POSITION : Contract until December 2027
EXPERIENCE : 4-6 Years related working experience
COMMENCEMENT : As soon as possible
QUALIFICATIONS / EXPERIENCE
A university degree / diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience
ESSENTIAL SKILLS
- Experience with ITIL processes (Incident, Change and Problem management)
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Resolve incident tickets
- Analyse and resolve problem tickets
- Experience with VIP and End-user support
- Experience with technical documentation and standard operating procedures
- Experience with Active Directory / Entra ID
- Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
- Exposure to Virtual Device Management ( Horizon, Citrix, Azure Virtual Desktop)
- Exposure to troubleshooting infrastructure, network and general integration issues
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS
- Experience with ITIL processes (Incident, Change and Problem management)
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Resolve incident tickets
- Analyse and resolve problem tickets
- Experience with VIP and End-user support
- Experience with technical documentation and standard operating procedures
- Experience with Active Directory / Entra ID
- Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
- Exposure to Virtual Device Management ( Horizon, Citrix, Azure Virtual Desktop)
- Exposure to troubleshooting infrastructure, network and general integration issues
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Soft Skills :
- Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
- Ability to deliver on time and in excellent quality
- Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
- Strong ability to understand technical dependencies and enterprise setup on a global scale
ROLE :
- Monitor, process and resolve ITSM incidents
- Daily monitoring of device management environments
- Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
- Continuously work on improving the operational stability
- Work on automation of platform operations, troubleshooting and maintenance topics
- Support the onboarding and knowledge transfer to new team members, and external collaborators
- Interact with an international product team, external providers, vendors and customers.
- Treat security as a first-class citizen
- Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
- Work with other IT teams on integration of new features and components
- NB : By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.
- Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.
- Candidates MUST be based in Gauteng or WILLING TO RELOCATE!
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iSanqa is your trusted Level 2 BEE recruitment partner , dedicated to continuous improvement in delivering exceptional service.
Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation,
iSanqa Resourcing is powered by a team of professionals with an outstanding track record.
With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.
▶️ UEM Technical Specialist (Contract) - Gauteng/Hybrid91
🖊️ Isanqa Resourcing
📍 Midrand