Key Accounts Manager (Security) (Operations) (Western Cape)

Key Accounts Manager (Security) (Operations) (Western Cape)

Purpose of the Job:
The Key Accounts Manager (K.A.M.) will report to the General Manager and serve as a member of the Senior Management Team. The primary responsibility of the K.A.M. is to ensure organizational effectiveness by providing leadership for the Organization's Security Operational functions.

Reporting:
The Key Accounts Manager will be reporting directly to the General Manager.

KEY RESPONSIBILITIES:
•Enforce the Company's Disciplinary ‘Code of Conduct'
•Adopt an initiative geared towards Integrated Operational Excellence
•Improve the operational systems, process and policies in support of the Organization's mission, specifically, support better management reporting, information flow,





Client relations and organizational planning
•Manage and increase the effectiveness and efficiency of the allocated Operations team
•Coordinate and communicate between support Departments, Operational Teams and Clients
•Ensures that all Security Services personnel are operating and performing their duties according to the Site Job Description
•Lead and manage the on-site training and recruitment functions of Security Services personnel to ensure that the Clients operational needs are met
•Implement effective controls and monitoring Processes
•Participate in site Investigations and report on findings
•Responsible for efficiencies within area of operation i.e., Leave, Rostering, Spares
•Responsible for overseeing Compliance Officers visits to sites within area of operation
•Responsible for weekly firearm Inspections within area of operation
•Responsible for ensuring that the invoicing to the Client is in line with the services provided






•Proven track record in client relationship management – How will you be client facing to deliver service
•Be able to tailor-make security solutions for clients
•Grow the business – Upselling, new sales
•Be able to conduct quality risk assessments and draft mitigating security actions, recommendations and solutions as a result of findingsa result of findings

MINIMUM REQUIREMENTS:
•Matric Certified
•PSIRA Grade B Registered
•Solid Computer Proficiency
•Driver's License Code 08 and own reliable vehicle is compulsory
•5-10 years of direct Management experience in the Security Industry
•Risk Assessment and Site Survey experience
•Strong background of Health and Safety environment
•Firearm Competency (Handgun, Rifle and Shotgun)






•Estate Management experience will be highly advantageous
•Security Management/SHEQ Qualification will be advantageous
•Knowledge of the Security Industry regulations including Operational and Client requirements
•Have sound knowledge of security pricing
•Proven record of staff management, training, development and upliftment
•Must be available/contactable for operational requirements at all times
•Sound knowledge and experience in managing operational expanses
•Understand and have knowledge of financial management as whole

COMPETENCIES:
•Excellent People Management skills
•Proven negotiation and influencing skills
•Excellent verbal and written communication skills






•Demonstrated commitment to high ethical standards within a diverse workplace
•Strong commitment to service and quality standards as well as Client Satisfaction
•Demonstrated experience in coaching, motivating, developing and leading a professional Team
•Demonstrated leadership and vision in managing staff groups and major projects
•Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously

▶️ Key Accounts Manager (Security) (Operations) (Western Cape)
🖊️ Excellerate Services
📍 Cape Town