18 Oct
Important Group
Higgovale
Our client is looking for experienced Service Desk Consultants to support their stores
They are looking for individuals who are customer centric with integrity and excellent attention to detail. This position will be based at their Head Office in Cape Town.
Key Responsibilities
Provide first-line technical support.Provide support telephonically and via email to users.Ensure calls are resolved within SLA.Prioritise and manage Incidents / Requests and Problems.Provide trend and pertinent feedback to line manager on common problems.Quality of service by keeping Incidents and Request updated daily on system.
Qualifications and Experience
1 year experience in similar support environment.
Knowledge of retail operations would be advantageousMinimum of Matric qualification (Grade 12 qualification).An IT qualification / certification or diploma would be an advantage.Computer literacy is essential.Must have reliable transport.Must be able to work shifts (incl. weekends and public holidays).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDQyNTgzNTYxP3NvdXJjZT1ndW10cmVl&jid;=1651577&xid;=2042583561
▶️ Service Desk Consultant
🖊️ Important Group
📍 Higgovale