18 Oct
Leading
Higgovale
The successful candidate will manage and oversee the smooth functioning of the New Business and Confirmations departments in order to achieve sales targets as per agreed budgets with the respective trading companies, actively participate in optimisation and other projects, and build an integrated and balanced people management approach in a cost-effective manner.
Sales Strategy
Execute and communicate functional and organisational strategy and projects to the New Business teamsActively participate with the implementation and monitoring of strategic and departmental projectsResearch, benchmark,
design and implement processes based on best practise and trendsDrive recruitment strategy and resource models in line with departmental / company strategy, budgets and/or projects
Operational Management
Revise, adapt and manage processes, systems and practices based on the operational business needs and priorities to ensure the achievement of operational productivity and efficiency targetsDraft and maintain Standard Operating Procedures documentationDevelop business case and requirement specifications that will support any new system or functional change requirement within the department and participate in UAT as requiredMonitor, analyse and interpret data (daily/weekly/monthly) to ensure achievement of relevant key performance indicators (targets); produce relevant reports, identify optimisation opportunities, gaps and risks and initiate appropriate corrective actions as requiredReview and optimise outbound scripts regularly and maintain a log of all changesEnsures sales volumes, approvals, activations and documentation (POI) assessments are managed within expected targets and budgeted headcountCommunicate clearly,
effectively and timeously to ensure that internal and external stakeholders are engaged on relevant mattersEnsure compliance to all policies, procedures, regulatory and legal elements of the organisationOperationalise all payroll related activities including management of overtime/special time/transport waybill
Management of people
Manage and lead a team of Team Managers.Implement strategic plans and objectives through influencing and implementing effective recruitment, training, motivation and evaluation of employeesProvide effective leadership to team members in order to achieve optimal efficiency of the department and to build a cohesive and well-motivated teamProvide visible and clear leadership to team,
promoting a culture of high performance and customer focusConduct regular team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivityMentor and coach employees and identify ...
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