18 Oct
Nameless
Higgovale
We currently looking a RTA Data Analyst for our site in Cape Town
Description
Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centreRuns and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goalsCompletes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectivenessResponds to escalated issues and ad-hoc requestsException management on WFM tool along with real time management of all queues.Assumes and performs other duties and responsibilities not specifically outlined herein,
but which are logically and properly inherent to the position
Qualifications/Education and other skills requirement -
GraduateCall centre experience , RTA role PreferentialBasic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.Ability to prioritize workload, meet deadlines and perform multiple tasksExcellent communication skillsGood mathematical, Logical and analytical skillsProblem solving attitude and attention to detail.Quick learner, positive attitudeGood excel skillsWFM Tools
Contact person James Knoll
Email - [email protected]
Contact number - 074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA3ODQ4NDA3P3NvdXJjZT1ndW10cmVl&jid;=1295732&xid;=2107848407
▶️ RTA - Ad posted by ABC Worldwide
🖊️ Nameless
📍 Higgovale