18 Oct
Important Business
Higgovale
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experienceExperience in a retail sales role for an African inbound operator – at least 10 years’ experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focusTarget orientated, and experience of delivering results in a performance oriented and fast paced sales environmentStrong administration and organizational skills with great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for any feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best in class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basisReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas,
testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODAzNDE1NzcxP3NvdXJjZT1ndW10cmVl&jid;=1222475&xid;=2803415771
▶️ East Africa Sales Specialist - Travel Industry
🖊️ Important Business
📍 Higgovale