18 Oct
Important Company of the Sector
Higgovale
Purpose of the Job
To represent the company and provide a meet & greet and concierge service to travellers.
Scope
To represent the company in accordance with the standards and requirements.
PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES
Meet and Greet
To meet and greet travellers at Cape Town International AirportEnsure that signage for travellers is presentable and visible to arriving travellersEscort travellers to their vehicles and/or accompany guests to place of accommodationAssembling Group travellers and escorting groups to their vehicles
Customer Service
Prepare personalized welcome documentation for travellers including 24-hour emergency contact detailsMeet with travellers within 24 hours of their arrival at their place of accommodation (within reason) and brief travellers on their itineraryCheck services booked and reconfirm where necessaryReceive and resolve any complaints from travellersManage calls received on the 24-hour emergency contactProvide support to travellers throughout their journeyProvide support in case of accidents and sickness
Concierge Services
Gain an understanding of the travellers’ needsSuggest appropriate activities, restaurants and excursionsArrange gifts for special occasionsManage and resolve client complaintsProvide support in case of accident/illness of travellersManage emergency support phone 24/7
Administration
Full understanding and follow-through of all divisional procedures and policiesSubmit timeous reports as requested and adhere to deadlinesMaintain complete confidentiality with all company intellectual capital
Teamwork
To build and maintain good relationships within the teamPro-actively get involvedAssist in areas of expertiseFlexibility to assist colleagues out of normal office hours, when and if required
Learning and Development
Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade showsKeep abreast of industry trendsAttend all internal training interventions
Values
Passion – Energy and Excitement and enthusiasm in all we do!Innovation – Our desire to make changes by introducing new methods, ideas or product for the benefit of all stakeholdersRespect – I value myself and others (stakeholders), the environment and div...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDIxMzYwNjQ3P3NvdXJjZT1ndW10cmVl&jid;=1317269&xid;=4021360647
▶️ German-speaking Travel Concierge
🖊️ Important Company of the Sector
📍 Higgovale