Safari Operations Consultant (Senior Level)

Safari Operations Consultant (Senior Level)

Responsibilities and Duties
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from the quote stage through to client travelChecking availability of our client and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers,





amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company’s accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in the quote system and flagging discrepancies to the East Africa SpecialistLiaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stagePreparation of final documents for final checks by East Africa SpecialistReport any errors or issues to you line manager immediately upon discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental targets and working together with management to ensure we reach these targetsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge

Requirements and Qualifications
Strong administration and organizational skills with great attention to detailMeticulous attention to detailExcellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersExcellent time management skills with the ability to mulit-task and prioritize tasksGood computer literacy including the use of inhouse sales systemsThe ability to work well under pressureProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setup

Requirements and Qualifications - A...

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▶️ Safari Operations Consultant (Senior Level)
🖊️ Recognized
📍 Higgovale