18 Oct
Recognized
Higgovale
We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.
Responsibilities
Gather information through relevant business systems/tools
Advise and provide support to customers to satisfactorily resolve queriesUnderstand the nature and urgency of resource, what exactly the customer requires and schedule them accordinglyProvide good customer service to ensure that requests for information are provided to avoid customer escalationsScheduling services / organize resources to the partners to meet SLA’sPrioritise your own workload to ensure that deadlines and customer requirements are met
Qualifications, Experience & Skills
Fluency in English and German
Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage)The ability to plan and organise your own, and others’, workloadProven experience of high standards of customer serviceGood administrative experienceThe ability to ensure accuracy of data, provide data for reporting and processing of informationExcellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels
Further Requirements and information
Salary is based on level of skills, experience, qualifications etcWill be located in SA, but report into a German ManagerNeeds to reside within Cape TownValid matric certificateIf a foreign national,
the following documents need to be presented with the application upfront:SAQA evaluated matric certificate and,A valid passport and working permit ora valid Asylum Seeker Certificate ora valid Refugee Certificate ora valid Non-SA citizen ID with a Permanent Residence Certificate orForeigners with SA life partners need a spousal visa and endorsement
Offer
As a future member of family, you will have the opportunity to:
Use and improve your language knowledgeParticipate in trainings and talent programmesGo through a professional and personal developmentWork in a fun and diverse atmosphere
Please Note: For this role, you may require access to sensitive customer financial information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDE3NTU2OTAyP3NvdXJjZT1ndW10cmVl&jid;=1553888&xid;=1017556902
▶️ German speaking Scheduler (Workforce) - IT Industr
🖊️ Recognized
📍 Higgovale