18 Oct
Nameless
Higgovale
Job Description
Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processesEnsure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metManages / Leads innovation / PE projectsAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team -Timeously and accurate reporting of the internal rating on the SLA parameters; timeously and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsTrain / mentor QCAs on quality tools and conceptsSupport Six Sigma Projects
Competencies Required
Fosters a spirit of collaboration and teamworkContent DevelopmentNetworking & InfluencingBasic Statistical AnalyticsOperational planning and Process Management KnowledgeHas a bias for action. Superior Implementation Resolves Conflicts ConstructivelyFeedbackCommunicationConformance with Policies/CompliancesProcess Mapping and DocumentationAbility to Work IndependentlyMonitoring and reviewingProblem Solving
Experience Required
Minimum of 2 years International BPO / Offshore Quality Assessing Management / Team Leader experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTkyNzY3MzI1P3NvdXJjZT1ndW10cmVl&jid;=1123166&xid;=1192767325
▶️ Quality Assessor - Lead Assistant Manager / Team
🖊️ Nameless
📍 Higgovale