18 Oct
Important Group
Higgovale
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.
This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.
SalaryGreat base salary and incentives with potential earnings of up to R 9000 per month
Key Responsibilities
Identify and respond to the customers’ needs with helpful solutions,
delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the queryEnsure customer call backs to provide an update on the progress of the queryEnsure first call resolution on customer queriesStrive for excellence with every interaction
Minimum Requirements
Passion for customer service & must enjoy problem solving & exceeding customer expectationsExperience dealing with customer complaintsAt least 1 year experience in customer services, preferably in a call centerAt least 6 months technical support experienceMatricComputer literacy
Working Hours
06h00 – 22h00 Monday to Sunday on rotational shiftsAddress: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
Value-driven company with a culture that focuses on “People Come First”Theoretical & practical world-class training to ensure you can apply what you have learnedExtensive support during incubation to ensure high levels of success in our dynamic operationLong-term growth opportunities
https://www.ditto.jobs/job/gumtree/718443707&source;=gumtree
▶️ Tech Support Customer Service Representative
🖊️ Important Group
📍 Higgovale