Training and Customer Support Consultant

Training and Customer Support Consultant

Customer Training Support Consultant (POS 24081)

Somerset West

R 18 000 to R 23 000 per month

Requirements:

- Training or consulting experience
- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
- Excel proficiency intermediate
- Customer service / support experience will be advantageous

Responsibilities:

- Creating and managing training plans with customers
- Reporting on training progress of all customers that is in training
- Work directly with client to effectively coordinate each training project to completion.






- Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
- Provide system training to customers
- Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
- Assist with preparing data and uploading on to the system for new customers

Closing Date: 30 April 2024

▶️ Training and Customer Support Consultant
🖊️ Emporium Human Capital
📍 Somerset West